Supplying Disabled Products and Special Care Products including Disabled Bathrooms, Special Care Chairs and Home Health Products

Disabled Bathing Disabled Toileting Disabled Beds and Chairs Pressure Care Products Comfort And Dressing Kitchen and Dining Care Disabled Household Products Disabled Home Health
Disabled Bathrooms and Disabled Showering Products can also be found at www.heatandplumb.com

www.hnp-LIFE.com Information

Guarantee

By using the hnp-life.com web site you are agreeing to be bound by its terms and conditions, and you agree to be by such modifications, alterations, or by updates on your subsequent visits. If you do not agree with any part of our terms and conditions you must not use the hnp-life.com website, or the heatandplumb.com web site. Your invoices will show heatandplumb.com, but you will have purchased under hnp-life.com. If you are still unsure, you can contact us at sales@heatandplumb.com or on 0845 226 22 22.

We are completely committed to providing you, the customer, with total satisfaction. If you have any suggestions or comments, please e-mail us on this link sales@heatandplumb.com.

Heatandplumb.com Guarantee.

1. It is very unusual for our customers to be unhappy with the goods that we supply, if you are unhappy with the product or products that you have purchased from www.heatandplumb.com you can return them to www.heatandplumb.com within 30 days from reciving them for a no quibble guarantee, you also have a 7 day cancellation period after you have recieved the goods. The goods must be in their original packaging, unusedm with all the original instructions, accessories, and in as new condition, the goods sent back to www.heatandplumb.com mayb be subject to a repackaging / handling fee, we will endeavour to keep this fee as low as possible for you, please call us for more details. Alternatively we can, if required, arrange for collection of these goods on your behalf, the cost of the collection service must be met by the customer. This does not affect your statutory rights as a customer. All our products carry full manufacturers guarantees, this caries from 1 year to 25 years. Please refer to individual product documentation relating to this.

All of our goods carry a full manufactures guarantee; please refer to individual products documentation relating to this.

Delivery.

2. You should recieve your goods within 7 days from placing your order, unless heatandplumb.com have notified you that your order will be delayed. Although you can place an order with heatandplumb.com from anywhere in the world, we only deliver to addresses within the United Kingdom.

Back Orders.

3. If your item is not in stock, we will back order it for you; you will be e-mailed with the option to cancel your order if you would rather not wait. This does not affect your statutory rights as a customer.

Customer Care.

4. Heatandplumb.com are totally committed to providing you, the customer with a first class service. We strive to make your purchasing experience with heatandplumb.com as stress free as possible. If for any reason you are not completely satisfied, please feel free to contact us at this link sales@heatandplumb.com or call us on 0845 226 22 22, or alternatively you can write to Heatandplumb.com, Fairwinds, St.Breock, Wadebridge, Cornwall, PL27 7HS.

Credit Card Security.

5. Your shopping experience with heatandplumb.com could not be safer. Our payments section has 128 bit encryption, and your details are entered direct into the credit card clearing service and not held on our system. The clearing company we use is ProTX who are number one for processing credit cards on the internet in the UK . ProTX is based in London and have a first class reputation for security. If you are still unsure you can always send a cheque to Heatandplumb.com, Fairwinds, St.Breock, Wadebridge, Cornwall , PL27 7HS .

Privacy Policy.

6. Heatandplum.com does not disclose buyer's information to third parties. Cookies are used in our site, but these are only used to keep track of your shopping trolley contents once you have selected an item. Any information given at the time of ordering is collected by us for the sole intention of completing your order. We may collect information to enable us to inform you from time to time, by e-mail or post, of new products and services available from heatandplumb.com. All information is collected lawfully and in accordance with the Data Protection Act of 1998.

If you have any questions or concerns please contact us at sales@heatandplumb.com or call us on 0845 226 22 22, or alternatively you can write to Heatandplumb.com, Fairwinds, St.Breock, Wadebridge, Cornwall, PL27 7HS.

Links.

7. Our website contains links to other sites related to our products. We can not be responsible for your privacy once you leave our site, and our privacy policy applies only to information collected by the heatandplumb.com web site.

General Terms & Conditions.

1. The materials and goods that are made available on our site are directed exclusively at consumers who access our web site from the United Kingdom . heatandplumb.com makes no representation that any product referred to in the materials on our web site is appropriate for use, or available, in other countries. Those who choose to access this our site from other countries are responsible for compliance with local laws, if and to the extent local laws are applicable.

2. Any contact between us, whether for use of the web site or in relation to the purchase of products or services through the web site will be governed by the laws of England and Wales and both parties, (you and heatandplumb.com), submit to the non-exclusive jurisdiction of the English courts.

3. Heatandplumb.com has taken every care in the building and contents of it's web site. However we do not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, heatandplumb.com disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on the web site and will not accept any liability for any loss or damage from the use of any information contained in any of the materials on the Heatandplumb.com web site.

4. Heatandplumb.com assumes no responsibilities and shall not be liable for damage to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of our web site. To the extent permitted by law, in no event shall heatandplumb.com be liable for injury, loss, claim, damage, or any exemplary, punitive,direct, indirect, incidental or consequential damages of any kind (including but not limited to loss of proffits or lost savings) whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with, any use of the web site or content found within, any failure or delay, (including, but not limited to) the use of or inability to use any component of the web site, the performance or non-performance by heatandplumb.com, the provision of or failure to provide services, any information, software, products, services and related graphics obtained through our web site.

5. The naming of any manufacturer or product or service on the web site does not imply endorsment by heatandplumb.com

6. Certain (hypertext) links in this site may lead to other web sites, which are not under the control of heatandplumb.com. When you activate any of these you will leave the web site and we shall have no control over and will accept no responcibility or liability for the material on any web site, which is not under control of heatandplumb.com.

7. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by negligence of heatandplumb.com or any of it's employees or agents.

8. These terms and conditions shall be governed by and constructed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable that provision shall be deemed severable and shall not affect the validity and enforcement of the remaining provisions.

9. We reserve the right to alter these terms and conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understanding or agreements (whether oral or written) regarding the subject matter.

Should you require any further information, please contact us at sales@heatandplumb.com or call us on 0845 226 22 22, or alternatively you can write to Heatandplumb.com, Fairwinds, St.Breock, Wadebridge, Cornwall, PL27 7HS.

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